Communication Skills to Improve Patient Retention

Join March’s Zoom Course Today! Courses Include 4 Sessions Run Over 4 Weeks, Suited to Clinicians in the first 2 years of their career Across All Health Disciplines!

Helping new clinicians to...

  • Assist your clients see the value in your treatment plan and service
  • Decrease anxiety, especially when dealing with difficult patients
  • Increase work satisfaction as more patients return for more treatment
  • Increase confidence in communicating with patients, peers and employers at all levels


Aiding practice owners to...

  • Increase the retention rate of new patients seen by new graduates or those early in their career
  • Increase profits as a result of reduced patient turnover
  • Decrease staff losses due to poor work satisfaction resulting from staff not being able to engage a range of patients and getting frustrated by their lack of compliance

If you answered YES to any of these questions, then this course is for YOU!

How it works?

This course is suited to new clinicians with up to 5 years of experience.

What is the aim of the course?

To provide clinicians, especially those at the beginning of their career, with the tools to build long-standing relationships with a wide range of patients.

What topics are covered?

Fundamental aspects of effective consulting and communication, based on neurolinguistic programming and motivational interviewing principles.

What problems will it solve?

This course will equip you with the skills and knowledge to help decrease patient turnover, improve patient outcomes and treatment adherence longer term, and increase your work satisfaction.

About Your Facilitator, Annette Tonkin

Annette is one of Australia’s most accomplished physiotherapists and industry thought leaders, with over 30 years’ experience in private practice specialising in sports physiotherapy. Her illustrious career is typified by roles as lead physiotherapist for the Australian Women’s Cricket (1986-88) and Basketball Teams (2001-04), as well as physiotherapist for the Australian team at the Athens Olympics Games in 2004. 

It was during her long-standing tenure as a clinical physiotherapist that Annette noticed a prominent knowledge gap in the industry; clinicians are highly trained in how the body responds to injury and disease, but not well-trained in how the mind influences the brain, and the subsequent effect this has on patients’ responses to treatment.

Enter Thinking Physio. After completing further studies in Neurolinguistic Programming, Motivational Interviewing and Process Communication, Annette founded this highly specialised practice to bridge this knowledge gap and equip clinicians across the globe with the skills necessary to positively influence even the most resistant patients. Annette now uses Zoom courses and in-person training sessions to formally educate clinicians on fundamental psychological strategies that help improve patient relationships and accelerate their recovery. 

“It is my vision to create a community of allied health ‘Communication Thought Leaders’ to move the profession into a new era of health management. To do this, I will continue to run engaging and thought-provoking live Zoom courses, in-person training sessions for clinic owners and individual mentoring programs.” – Annette Tonkin

Join March’s Zoom Course

Australian Eastern Standard Time

Maximum of 6 per course to enhance engagement and learning.

Want to book multiple seats? Contact us to receive bulk rates:

  • 2 people from the same clinic $600.00

  • 3 people from the same clinic $825.00

Any Questions?

Get in touch with us. We’re here to help!


per person (incl. GST)

Frequently Asked Questions

Check out Annette’s inservice training courses for clinics in SEQ! Day training and individual coaching options are also available.

To provide clinicians, especially those at the beginning of their career, with the tools to build long-standing relationships with a wide range of patients.  

This course is suited to clinicians with 2 years’ experience or less.

  • Building rapport and empathy with different personality types
  • Managing anxiety in stressful situations
  • Increasing confidence in offering treatment plans to a wide array of patients
  • Building tools to keep patients engaged with treatment plans longer term
  • Build tools for impactful conversations
  • Build trust efficiently and effectively
  • Foster lasting relationships with all of your clients
  • Engage even the most challenging client
  • Effective tools to manage anxiety
  • Feel confident in communicating with all of your clients, peers and employers
  • Retain more clients after their initial consultation
  • Make client time a more enjoyable time for all
  • Help your client see the value in your treatment plan and service
  • Decrease the feeling of anxiety when seeing new clients
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