Communication Skills to Improve Treatment Adherence

Join April’s Zoom Course Today! Courses Include 4 Sessions Run Over 4 Weeks, Suited to Both New and Experienced Clinicians Across All Health Disciplines!

Are you a clinician who....

  • wants to help those clients who get stuck in old beliefs that adversely affect their recovery?
  • wants to enjoy managing every person they work with, not just the motivated ones?
  • manages clients with chronic conditions?
  • believes that working with the client at a holistic level is more beneficial?
  • knows they can be better communicators and are committed to doing so?

If you answered YES to any of these questions, then this course is for YOU!

How it works?

This course is suited to both new and experienced clinicians.

What is the aim of the course?

To train health professionals on how to best communicate with patients to build lasting relationships, maximise treatment effects and inspire lasting change.

What topics are covered?

Fundamental aspects of effective consulting and communication, based on neurolinguistic programming and motivational interviewing principles.

What problems will it solve?

This course will equip you with the skills and knowledge to help decrease patient turnover, improve patient outcomes and treatment adherence longer term, and increase your work satisfaction.

About Your Facilitator, Annette Tonkin

Annette is one of Australia’s most accomplished physiotherapists and industry thought leaders, with over 30 years’ experience in private practice specialising in sports physiotherapy. Her illustrious career is typified by roles as lead physiotherapist for the Australian Women’s Cricket (1986-88) and Basketball Teams (2001-04), as well as physiotherapist for the Australian team at the Athens Olympics Games in 2004. 

It was during her long-standing tenure as a clinical physiotherapist that Annette noticed a prominent knowledge gap in the industry; clinicians are highly trained in how the body responds to injury and disease, but not well-trained in how the mind influences the brain, and the subsequent effect this has on patients’ responses to treatment.

Enter Thinking Physio. After completing further studies in Neurolinguistic Programming, Motivational Interviewing and Process Communication, Annette founded this highly specialised practice to bridge this knowledge gap and equip clinicians across the globe with the skills necessary to positively influence even the most resistant patients. Annette now uses Zoom courses and in-person training sessions to formally educate clinicians on fundamental psychological strategies that help improve patient relationships and accelerate their recovery. 

“It is my vision to create a community of allied health ‘Communication Thought Leaders’ to move the profession into a new era of health management. To do this, I will continue to run engaging and thought-provoking live Zoom courses, in-person training sessions for clinic owners and individual mentoring programs.” – Annette Tonkin

Join April’s Zoom Course

Courses include 4 sessions run weekly over 4 weeks starting either 5th or 7th April.

Time Slot: Choose an option:

  • Tuesday 11:30am
  • Tuesday 2:00pm
  • Thursday 7:00am

Any Questions?

Get in touch with us. We’re here to help! 


per person (incl. GST)

Frequently Asked Questions

Check out Annette’s inservice training courses for clinics in SEQ! Day training and individual coaching options are also available.

To train health professionals on how to communicate with patients to build lasting relationships, maximise treatment effects and inspire lasting changes.

This course is suited to both new and experienced clinicians.

  • The three consulting styles – what they are and how to recognise your default style. This concept is based on Motivational Interviewing (MI)
  • When and how to adjust your consulting style to suit the needs of the patient you are dealing with. (MI) 
  • Listening for language that indicates the patient may not commit to the treatment plan. (MI)
  • How to challenge this language with the aim of eliciting ‘change talk’ rather than ‘sustain talk’. (MI)
  • Specific words that influence attention. How and when to use them. (NLP)
  • Losing patients because the clinician has failed to connect with them
  • Lack of improvement because the patient has not adhered to the plan or worse, gone elsewhere 
  • The frustration of not knowing how to engage with and motivate patients
  • A loss of passion for the profession
  • Engage with a wide range of patient and peer personalities
  • Recognise and challenge unproductive language
  • Engage with those patients or staff who struggle with motivation
  • Reduce the frustration of managing patients or staff who struggle with adherence
  • Help the clinician understand that what they say and how they say it influences client responses and outcomes
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