Communication Skills to Improve Treatment Adherence - Level 2

Join March’s Zoom Course Today! Courses Include 4 Sessions Run Over 4 Weeks, For Clinicians who have completed the Level 1 course

Are you a clinician who...

  • has completed my Level 1 Adherence course and wants to learn more advanced communication skills based on NLP and MI concepts to help more patients?
  • manages a high percentage of clients dealing with chronic conditions?
  • wants to positively impact the lives of clients in the health system who are not making any progress?
  • is inspired by helping clients and the positive impact this has on the lives of others connected to the struggling client?
  • wants to regain your enthusiasm and passion for your job as a clinician?
If you answered YES to any of these questions, then this course is for YOU!

How it works?

This course is suited to experienced clinicians (5+ years) who have completed the Level 1 Adherence course.

What is the aim of the course?

To provide a safe environment to explore different ways to work with clients who struggle to adhere to advice and plans.

This course will build on the principles learnt in the Level 1 Adherence course and will include both NLP and Motivational Interviewing concepts.

What topics are covered?

Fundamental aspects of effective consulting and communication, based on neurolinguistic programming and motivational interviewing principles, including reflective listening skills, breaking down resistance and helping clients plan for success.

What problems will it solve?

This course will equip you with the skills and knowledge to help decrease patient turnover, improve patient outcomes and treatment adherence longer term, and increase your work satisfaction.

About Your Facilitator, Annette Tonkin

Annette is one of Australia’s most accomplished physiotherapists and industry thought leaders, with over 30 years’ experience in private practice specialising in sports physiotherapy. Her illustrious career is typified by roles as lead physiotherapist for the Australian Women’s Cricket (1986-88) and Basketball Teams (2001-04), as well as physiotherapist for the Australian team at the Athens Olympics Games in 2004. 

It was during her long-standing tenure as a clinical physiotherapist that Annette noticed a prominent knowledge gap in the industry; clinicians are highly trained in how the body responds to injury and disease, but not well-trained in how the mind influences the brain, and the subsequent effect this has on patients’ responses to treatment.

Enter Thinking Physio. After completing further studies in Neurolinguistic Programming, Motivational Interviewing and Process Communication, Annette founded this highly specialised practice to bridge this knowledge gap and equip clinicians across the globe with the skills necessary to positively influence even the most resistant patients. Annette now uses Zoom courses and in-person training sessions to formally educate clinicians on fundamental psychological strategies that help improve patient relationships and accelerate their recovery. 

“It is my vision to create a community of allied health ‘Communication Thought Leaders’ to move the profession into a new era of health management. To do this, I will continue to run engaging and thought-provoking live Zoom courses, in-person training sessions for clinic owners and individual mentoring programs.” – Annette Tonkin

Join March's Zoom Course

Courses include 4 sessions run weekly over 4 weeks, starting on Tuesday 1st March at 7am (AEDT).

Any Questions?

Get in touch with us. We’re here to help!


per person (incl. GST)

Frequently Asked Questions

To provide a safe environment to explore different ways to work with clients struggling with adherence.


This course will build on the principles learnt in the Level 1 course and will include both NLP and Motivational Interviewing concepts.

  • Negotiation tools to engage clients into programs and treatment that would benefit them
  • Habits and systems to help clients achieve the goals they set for themselves
  • Listening skills to get to the client’s main problem and deal with resistance
  • Nocebo, the benefits of working in metaphor and visualisation
  • Poor treatment outcomes from a lack of adherence

  • A lack of communication skills to engage clients

  • Frustration when dealing with clients

  • A sense of wanting to give up on certain clients

  • Losing clients

  • Negotiation skills to improve engagement and client return for treatment
  • Listening skills to get to the main problem and decrease time taken for history taking
  • Process versus outcome goals to improve commitment to treatment
  • Dealing with ‘noceblo’ and resistance
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